Our office is located in central Vancouver, and serves Greater Vancouver, Burnaby, New Westminster, Richmond, Ladner, Tsawassen as well as West and North Vancouver.

The overall operation is highly computerized along with other major technical equipment essential in today’s business world. All staff have computer stations and are networked to a number of data banks and operational functions such as accounting and administration. These facilities and systems are continually reviewed and upgraded. In addition, all property managers carry cell phones and pagers.

Regardless of the high level of technology in place, there is no doubt that it is our staff who make the difference. We have been very fortunate in attracting people with good academic backgrounds and professional skills along with the energy levels required in our industry. There is a property managers’ support team in a ratio of approximately 4:1. We believe “team” is the appropriate word, because it best expresses our approach to the servicing of clients.

Among matters relating to corporate support and an ongoing effort to minimize risk and liability, the following are key elements:

• In addition to comprehensive business and liability coverage (including business interruption and restoration), crime and fidelity, we also carry errors and omission insurance.

• Accountability and financial stability are essential to the ongoing durability of business practice. In both cases, we have an excellent reputation.

• For almost 20 years we have maintained a good working relationship with our bankers, VanCity. From our small beginning, we are now ranked among their largest accounts. We maintain separate trust accounts for each client and operating accounts are kept separate from reserve fund deposits.

• By special arrangement with our bankers, all client service charges, regardless of the number of transactions, are covered by one modest debit per month ($10.00 to $50.00, depending on the number of units).

• Additionally, because of our favoured position with VanCity and our gross volume, we have negotiated one of the best interest rates in the industry based on the daily closing balance of all funds on deposit. Interest is earned at a minimal rate below the prime rate of the day.